If you are a golfer, there's a good chance you have a Pringle sweater, or sleeveless pullover, somewhere in your past. Unfortunately for Pringle, that's where too many of its products repose.
A UK subsidiary of US insurance giant American International Group has been fined GBP640,000 for failing to effectively supervise outsourced call centres.
A US based outsourcing company has demonstrated that trust is a dangerous thing.
Yesterday's break in undersea communications cables was a bit of a nuisance for many people - but it cut comms lines between US and EU companies and their outsourced units such as call centres.
The Chief Officers' Network Outsourcing section is about to become the global meeting place for business strategists.